How to request a replacement or check the status of your order.
If an order does not reach you by its expected delivery date, it may have been delayed by increment weather, lost in the mail, or delivered to an incorrect address.
- See also: When can I expect my order?
In any of these cases, you may be eligible to have a replacement shipped to you. Please contact customer service to make a claim at firstname.lastname@example.org or over the phone.
- Toll-Free: 1-877-782-6737
- International: 1-949-380-7318
We will need the following details to quickly look up your order's status:
1) Full Name
2) Order #
3) Date of Purchase
4) Shipping Address
To be eligible for a replacement shipment, you must notify our customer service team within 60 days of purchase.
About Subscription Delivery & Replacements
New issues should arrive within the first week of the month your publication is released. Please add up to two weeks for international delivery.
Stampington & Company cannot be held responsible for postal delays due to increment weather, rapidly evolving COVID measures and restrictions, or circumstances outside of our control.
If your magazine has not arrived by the 20th of the month, please contact our customer service department, so we can check to make sure nothing is amiss with your subscription, and determine if you're eligible for a replacement copy.
International subscribers are eligible to receive a digital version of the magazine as a replacement if one attempt has already been made to deliver the print edition to you.
Hours of Operation: Monday - Friday 9am - 5pm (PST)