1. Help Center
  2. Returns & Replacements

What if I never received my package?

How to request a replacement or check the status of your order.

If an order does not reach you by its expected delivery date, it may have been delayed by increment weather, lost in the mail, or delivered to an incorrect address.

In any of these cases, you may be eligible to have a replacement shipped to you. Please contact customer service to make a claim at customerservice@stampington.com or over the phone.

  • Toll-Free: 1-877-782-6737
  • International: 1-949-380-7318

We will need the following details to quickly look up your order's status:

1) Full Name
2) Order #
3) Date of Purchase
4) Shipping Address

To be eligible for a replacement shipment, you must notify our customer service team within 60 days of purchase.

About Subscription Delivery & Replacements

New issues should arrive within the first week of the month your publication is released. Please add up to two weeks for international delivery.

See also: When does the next issue of my favorite magazine come out?

Stampington & Company cannot be held responsible for postal delays due to increment weather, rapidly evolving COVID measures and restrictions, or circumstances outside of our control.

Subscription Replacements

If your magazine has not arrived by the 20th of the month, please contact our customer service department, so we can check to make sure nothing is amiss with your subscription, and determine if you're eligible for a replacement copy.

International subscribers are eligible to receive a digital version of the magazine as a replacement if one attempt has already been made to deliver the print edition to you.

Hours of Operation: Monday - Friday 9am - 5pm (PST)